@article {bnh-5016,
	title = {When joining is not enough: emergency services volunteers and the intention to remain},
	journal = {Australian Journal of Emergency Management },
	volume = {33},
	year = {2018},
	month = {10/2018},
	chapter = {35},
	abstract = {<p>Volunteer turnover is a continuous concern for emergency services organisations. Using a psychological contract perspective, this paper examines how meeting the initial expectations of volunteers when they join an emergency service is related to the volunteer{\textquoteright}s intention to remain with that service. A survey was undertaken by 539 emergency services volunteers in Western Australia after volunteering for about a year. The survey included questions about reasons why volunteers joined the service, activities they expected to undertake as a volunteer, their evaluation of the volunteering experiences in the first year and their intent to stay. Using Latent Class Analysis of their expectations, three types of volunteers were identified. These were {\textquoteleft}focused{\textquoteright} volunteers (having well-defined expectations), {\textquoteleft}lost{\textquoteright} volunteers (lacking clear expectations except for serving the community) and {\textquoteleft}overenthusiastic{\textquoteright} volunteers (expecting status, reputation and career progression among other things). The results showed that the focused volunteers had participated in more activities and had a higher intent to remain a volunteer. Having too few or too many expectations seems to have negative consequences. Therefore, emergency services organisations could strive to understand and shape volunteer expectations to match a new volunteer{\textquoteright}s experience by using better aligned recruitment practices.</p>},
	url = {https://knowledge.aidr.org.au/media/6099/ajem-201810-kragt-dunlop-gagne-holtrop-luksyte-volunteer-retention.pdf},
	author = {Darja Kragt and Patrick Dunlop and Maryl{\`e}ne Gagn{\'e} and Aleksandra Luksyte}
}
