The role of AI in translating emergency warnings for culturally and linguistically diverse communities | Natural Hazards Research Australia
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The role of AI in translating emergency warnings for culturally and linguistically diverse communities

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Research theme
Project type

Core research

Project status

Proposed

This project will explore how artificial intelligence (AI) can support the translation of emergency warnings for culturally and linguistically diverse (CALD) communities. It will examine where AI adds value, its limitations and how those can be addressed through human oversight or complementary processes. The aim is to understand how translation quality affects community comprehension and response during emergencies.

Project details

This project concept was submitted by the NSW Department of Customer Service.

This project aims to provide valuable insights into the communication needs and preferences of CALD communities and the effectiveness of AI in meeting those needs. It will help inform emergency services on how to integrate AI into their workflows to deliver timely, comprehensible warnings. Long-term, the findings aim to reduce risk to life and property by improving community resilience and decision-making during emergencies. The research will also guide the selection of AI providers for future implementation and may influence how warnings are structured to support better translation outcomes. This research aims to have national relevance, offering a scalable model for other jurisdictions facing similar challenges in multilingual emergency communication.