Amanda Leck

This research examined existing and modified communication to community members who may be affected by natural hazards to derive evidence-based insights into risk and warning communication during the response phase of emergencies. Through this project, the research team developed an evidence base for the context of risk and warning messages across multiple channels and sources, constructed evidence-based warning messages that overcome ambiguity caused by conflict between warning messages and socio-environmental cues, optimised warning messages to improve community members’ readiness to act in accordance with emergency instructions, and translated research findings into practical tools tailored to the existing and emergent needs of end-users.

This project focused on the two behaviours most frequently associated with flood fatalities: driving into floodwater in a motor vehicle, and recreating in floodwater. As the project comprised a number of studies it generated a substantial number of findings and insights, which have been condensed into a series of practitioner-focused Research into Practice briefs and a series of short videos to showcase key research findings and augment the briefs. Based on the research findings, the project team have led the co-development of National Community Service Announcements for flood with AIDR, the ABC and AFAC. Survey tools and findings about how people behave, perceive risks, and make decisions around floodwater were developed through this project and the research findings can be used to inform more targeted communications and safety-related training. The survey tools themselves can be used as an engagement tool both with communities and SES personnel. Surveys with SES personnel about entering floodwater included evaluation of organisational safety climate as well as risk taking behaviour, and the data provides a baseline against which a number of SES jurisdictions could evaluate work health and safety improvements and the effectiveness of a range of safety interventions.