Published works

Human Centred Design (HCD) is a widely used design process that seeks to ensure that products are designed to efficiently and effectively support the needs of the human user.  At the heart of the HCD process is an iterative cycle of development and testing in conjunction with end-users.  This places the humans who play such a central role in emergency management at the centre of the design activity.  The BNHCRC project: team monitoring, decision making and organisational learning has used the human centred design approach to develop a number of tools that support human decision making and team management during emergencies.  This report introduces the human centred design process and shows how it was used to develop the decision making and team management tools.